General Services Administration - USA.gov

Goals: The modernization of USA.gov aimed to unify and streamline the user experience for citizens accessing government services while reducing operational overhead for internal GSA teams. A key goal was to consolidate multiple legacy platforms under a secure, scalable Drupal 10.4 framework and to transition GSA to modern DevOps, deployment, and development practices.

Mobomo worked closely with internal USA.gov teams to implement human-centered design (HCD), accessibility-first interfaces, and a mobile-friendly architecture. In parallel, Mobomo also focused on enabling GSA’s technical teams through hands-on training, documentation, and embedded support, setting the stage for long-term success and sustainable operations.

Requirements: To meet GSA’s evolving digital goals, Mobomo provided end-to-end support covering Agile software development, DevOps, deployment automation, security compliance, and user-centered design. Mobomo engineered a seamless migration from Drupal 7 to Drupal 9 (and now 10.4), and transitioned USA.gov hosting from AWS to Cloud.gov.

The team implemented an "Everything-as-Code" approach—applying Infrastructure-as-Code, Configuration-as-Code, and Deployment Pipelines-as-Code principles—to enable scalable development and streamlined deployments. This allowed frequent, zero-downtime releases using blue-green strategies, mono-repos, GitFlow, and automated security scans.

Custom solutions included the development of a tailored analytics dashboard, adapted from analytics.usa.gov, to aggregate metrics specific to USA.gov. Mobomo also created a wizard-based content delivery system, built to meet static site generation constraints while maintaining trackable and cacheable step-by-step decision flows.

Training and customer support were another vital requirement. Mobomo developed and delivered more than 30 hours of recorded virtual training, complete with reusable materials and disaster recovery plans, tailored to empower GSA staff to manage content, deployments, and architectural elements independently.

Outcome: Mobomo’s contributions significantly transformed the USA.gov program. The migration to Drupal 9/10.4 enabled improved site maintainability, reduced development costs, and streamlined UI/UX workflows. The deployment pipeline—backed by automation and GitFlow strategy—allowed multiple releases per day without downtime, increasing productivity and responsiveness across all teams.

The project also yielded a suite of impactful custom tools, including the analytics dashboard and a modular wizard framework to simplify citizen access to government services. Mobomo’s governance and development processes have helped unify GSA’s front-end and back-end teams into a cohesive Agile operation.

USA.gov’s search engine—developed and maintained by Mobomo—now supports 24 million searches per month across 1,800+ federal websites, with a 99.94% uptime. GSA formally recognized Mobomo for its responsive design strategy and rapid delivery of high-quality, secure code. The team was commended for matching skill sets to task needs with agility and precision, often responding to new initiatives with as little as one week's notice.