As one of the leading technology companies globally, our client offers various IT services and solutions to help organizations digitally transform business operations. For this project, we specifically engaged with the human resources operations of our client organization. They wanted to streamline their employee rebadging process, which involves issuing or updating ID badges to ensure accurate access credentials and reflect changes like new hires, role changes, or security updates. To help them, we employed a tailored approach leveraging Drupal to offer a solution that fulfilled their goal.
Goals: Streamlining a cumbersome employee rebadging process
Our client needed a custom solution to simplify the complex employee rebadging process across multiple engagements using a multi-site setup that followed a basic template but still offered some design flexibility. Their goal was to create a user-friendly, efficient portal that smoothly integrated with the existing workflows and fulfilled the following requirements:
- Streamline the employee rebadging process across multiple engagements concomitantly.
- Empower employees with a self-service solution by allowing them access to resources and custom forms hosted on a gated-secure platform.
- Integrate seamlessly with the existing workflow so that non-technical business teams can handle the portal without significant dependency on the technical teams.
- Enhance user experience
It was a great opportunity for our clients to enhance the employee experience at their organization. Innoraft leveraged a user-centric approach and Drupal solutions to fulfill client requirements.
Solutions
In response to our client's requirements, we developed a custom Drupal-based portal focusing on functionality, user experience, and future scalability.
Here's how we approached the solution development:
- Ensuring functionality alignment: Our main objective was to align the portal functionalities with our client's existing workflows.
- Modular architecture for scalability: Our component-driven design allowed us to base each part of the portal on Drupal CMS modules, enabling us to:
- Offer a DIY approach to the users through pre-designed components specific to the details they want to display on a domain-to-domain basis, helping develop complete pages from scratch.
- Create a clean and intuitive design with an easy-to-navigate CMS architecture for those who lack technical knowledge and might face difficulty navigating complex processes.
- Empathy in design: We applied a user-centric approach throughout the process, following their requirements and possible problems to create an efficient and empathetic portal.
- Future-proof the solution: The portal's modular design enabled it to scale with our client. We provided a base template that is created as default on the launch of a domain on this multi-site setup. However, the component-based approach ensures that the nodes on a domain can evolve, expand and upgrade with the changing demands of each engagement.
Outcomes
The custom portal implementation revolutionized the efficiency and autonomy of our client's employee rebadging process.
Some of the specific benefits were:
- Saving time on administrative tasks: With a user-friendly layout, the portal simplified the rebadging process for employees and administrators, saving time on administrative tasks.
- Increased autonomy: The portal empowered users to manage information and make small changes independently. The increased employee autonomy reduced the need for the technical team’s involvement in the process, boosting productivity significantly.
- Reduced costs: Low reliance on tech-support led to cost reduction for our client, and the self-service approach reduced the need for substantial training and assistance.
- Support future scalability requirements: The modular design allowed the portal to be easily scalable, allowing adjustments to meet changing business requirements.
Open source community: Drupal offers a strong open source community and availability of a wide range of pre-built modules, enabling rapid development and customization.
Robust security features: Our client required a gated portal to enhance the employee rebadging process with high-security requirements. Drupal's security features were an ideal match to protect the sensitive company data and ensure compliance.
Dynamic architecture: The Paragraphs module helped create a flexible and dynamic design, simplifying content management and enhancing design scalability.
Out-of-the-box Domain module: The Out-of-The-Box Domain module was advantageous for setting up the microsite platform, allowing customization and efficient management of multiple microsites.
Freedom of module tweaks and contributions: Drupal provided the flexibility to make specific tweaks to modules and meet project requirements, and these improvements were contributed back to the community.
Compatibility with the overall solution architecture: Drupal's architecture aligned effortlessly with the project's needs, passing security and penetration testing and meeting all security recommendations.
Technical Specifications
Drupal version:
