The Defence and Veterans’ Services Commission (DVSC) engaged Morpht to create a new website to communicate information about the Commission's operations and serve as the DVSC's front door.
Morpht developed a contemporary website that is aligned with government standards, in time for the launch of the commission. We led discovery workshops to craft the information architecture. We also delivered datatables to list recommendations, support services, site search and a ‘Quick exit’ button.
About the project
To meet the tight six-week delivery timeframe, Morpht adopted a parallel, outcome-focused delivery approach that balanced speed with quality and assurance. Discovery, design, development, and testing activities were run concurrently, allowing the team to rapidly iterate while maintaining alignment with DVSC expectations.
Back to topConvivial GovCMS
Discovery workshops
We scheduled discovery workshops early to define a clear and intuitive information architecture, ensuring that the site could effectively communicate the role, functions, and priorities of the DVSC from launch. As part of the workshops, we interrogated the purpose and objectives of the site, the audience, needs and requirements.
Back to topVisual Design
From the get-go, the design of the site needed to be calm, safe, and inclusive. To achieve this, we considered the interplay of colour schemes, visual elements, typography, photography, and iconography. We also paid close attention to comply with WCAG 2.2 AA accessibility standards.
Back to topContent types and webforms
To meet the DVSC’s consultation and engagement requirements, Morpht designed and implemented content types to support public consultations and the structured display of submissions. These content types enable the DVSC to present curated lists of consultation submissions in a clear, consistent, and transparent manner, supporting public research and ease of access.
Submissions can be collected through public consultation webforms, tailored to a specific consultation activity. To ensure consistency, scalability, and ease of ongoing content management, Morpht developed a standardised webform template. This approach allows future consultation forms to be created efficiently while maintaining a consistent structure, data quality, and user experience across the site.
Back to topFindability
Findability was a key focus of the build, ensuring users could quickly and confidently locate relevant information without any prior knowledge of the DVSC or its internal structures. We implemented search to support filtering by content type, and core pages alongside published resources were prioritised through targeted search boosting. This ensured that authoritative and high-value content appeared more prominently in search results, reducing friction for users and supporting clearer pathways to critical information. We also created a dedicated resource library to support the discoverability of publications, guidance materials, and supporting documents.
Back to topThe outcome
In the short timeframe, Morpht was able to deliver all project requirements and launch the website.
Back to topTestimonial
Morpht was able to deliver high quality work in a tight timeframe. Morpht communicated with the project team frequently and clearly, delivered on multiple phases of the project concurrently, and met all expected standards.
The rigorous approach Morpht took to scoping the project and the effective use of digital collaboration tools, helped define and focus the website’s structure and tone. The Morpht team worked flexibly, exploring options and ideas during the design process, while maintaining clarity about what could be achieved within the scope of the budget and timeframe. This made it easy for the project team to deliver the project on time and to a high standard.
Communications Team, Defence and Veterans’ Service Commission
Why Drupal was chosen
DVSC had a tight deadline of six-weeks where we had to deliver the website. This meant Morpht had to develop the IA, design the look and feel of the site, as well as develop site functionality and conduct user testing.
To fast-track the design and build, we leveraged the capabilities, tools and structure of our Convivial for GovCMS Drupal starter site. We then prioritised additional core functionality to support both transparency and user safety. This included structured data tables to clearly present recommendations and support services, improved site search to help users quickly locate information, and the implementation of a prominent ‘Quick exit’ feature to support users in distress.
Technical Specifications
Drupal version:
Key modules/theme/distribution used:
