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Consumer advice centers can be found in all federal states, offering a wide range of services at around 200 advice centers. Consumers can obtain up-to-date, reliable information and independent advice here. More than 2,000 employees work in the consumer advice centers of the federal states and the Federal Association of Consumer Advice Centers.

Consumer advice centers are independent, predominantly publicly funded, non-profit organizations. The aim of their work is to inform, advise, and support consumers in matters of private consumption. They provide an overview of confusing offers and insight into complex market conditions. And they identify health or environmental aspects that can influence purchasing decisions.

The work of the consumer centers is funded by public funds from the states, by the municipalities and counties at the counseling locations, and by federal project funds. In addition, the consumer centers generate their own income from counseling services and the sale of guidebooks.