Last modified: June 25, 2025 at 1:03am

Drupal CMS includes a ready-made contact form so your site visitors can easily get in touch with you. This tutorial shows you where to find that form, how to test it, and how to customize it for your needs.

We’ll walk through common edits like changing where messages are sent, updating fields, and preventing spam.

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Goal

Find, test, and customize the contact form provided by the Drupal CMS Forms add-on.

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Where to find the contact form

Public facing view of the contact form showing fields for name, email, and message with a submit button.

The contact form is provided by the Forms recommended add-on. If you haven’t done so already you’ll need to install the add-on. Then:

  1. The contact form is located at /contact, and can be found via the Contact link added to the site’s main navigation.
  2. You should see a form with fields for name, email, and message.

In the administrative interface the contact form, and its settings, can be found by navigating to Structure > Webforms (/admin/structure/webform)

Admin interface listing available webforms. A single ‘Contact’ form is shown with options to view or build. The table includes columns for title, description, status, author, and number of results.

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Test the form

Try submitting the form yourself:

  • Fill in each field and click Submit.
  • You should see a confirmation message.
  • Check the site email inbox (set in Configuration > System > Basic site settings) to confirm you received the message.
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Change where the form sends email

By default, form submissions are emailed to the site’s contact email (configured at Configuration > System > Basic site settings (admin/config/system/site-information)).

To change this:

  1. Go to Structure > Webforms (/admin/structure/webform).
  2. Locate the Contact form, and choose  Settings from the Operations menu.
  3. Under the Emails/Handlers tab click Edit next to the default email handler to change the email it sends to. Or, choose the Add email option to send to multiple different email addresses.
  4. Update the To address with the email you want messages sent to.
  5. Click Save.

Admin settings screen showing the contact form’s email handler configuration. It includes a summary of email settings such as from address, to address, subject, and trigger condition. As well as a form for editing the various options.

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Customize the form fields

You can add new fields (like a phone number) or remove fields you don’t need.

  1. Go to Structure > Webforms (/admin/structure/webform).
  2. Choose the Build option from the Operations menu next to the Contact form.
  3. Use the Add element button to add a new field.
  4. To edit or remove a field, click its Edit or Delete link.

Webform form builder interface listing form elements for the contact form: name, email, message, and CAPTCHA. Each row includes type, required status, and edit operations.

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Change the confirmation message

  1. Go to Structure > Webforms (/admin/structure/webform).
  2. Locate the Contact form, and choose  Settings from the Operations menu.
  3. Under the Confirmation tab, edit the message users see after submitting the form.
  4. Click Save.

Confirmation settings page for the contact form, showing options for how the confirmation message is displayed and editable confirmation text.

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Prevent spam

This contact form includes basic spam protection using CAPTCHA and Honeypot.

  • CAPTCHA shows a challenge field to prevent bots.
  • Honeypot adds a hidden field bots will accidentally fill out.

You can manage the CAPTCHA settings for the form by editing the [captcha] element of the contact form.

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View past submissions

By default, submissions are stored on the site, and can be reviewed.

  1. Go to Structure > Webforms (/admin/structure/webform).
  2. Choose the Results option from the Operations menu for the Contact form.
  3. From here, you can view, download, or delete form submissions.

Admin interface showing a list of previous contact form submissions, with columns for creation time, user, IP address, name, email, message preview, and operation buttons. Filters and bulk operations are available at the top.

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Learn more about Webform

The contact form in Drupal CMS is powered by the Webform module – a powerful tool for managing forms on your site.

With Webform, you can create more than just contact forms. You can build:

  • Surveys
  • Registration forms
  • Newsletter signups
  • Feedback and support request forms

It includes features like conditional logic (show/hide fields), email handlers, confirmation pages, and even integrations with external services.

Explore Webform further by navigating to the Structure > Webforms (/admin/structure/webform) section in your admin toolbar and try creating a new form from scratch.

You can learn more about the project at https://www.drupal.org/project/webform, and by reading the documentation .

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Next steps

Now that you’ve customized your contact form, here are a few things you might want to do next:

  • Create a new form for a specific need (like a feedback survey to send someone after they've participated in a wine tour).
  • Explore conditional fields—like showing a follow-up question only when a certain option is selected.
  • Add email autoresponders to send a confirmation message to users after they submit the form.
  • Integrate with services like Salesforce if you need to track data in your CRM.
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Wrap-up

Drupal CMS gives you a flexible, easy-to-use contact form out of the box. In this tutorial, you learned how to find and test the contact form, change where messages are sent, customize the fields and confirmation message, add spam protection, and manage form submissions. 

We also learned the contact form is built using the powerful Webform module. From here, you can explore more advanced options like using conditional fields or setting up custom confirmation emails to match your site's voice and desired user experience.

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Additional resources

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