Sector(s)
Over a decade, Inclind has established a robust partnership with Delaware Electric Cooperative, marked by continuous innovation and support. Our efforts to launch and maintain the Beat the Peak app and integrate user-centric digital tools like the outage dashboard underscore our commitment to delivering long-lasting, impactful solutions. This enduring collaboration has solidified Inclind's role as a trusted digital ally in the utility sector, continuously enhancing user experiences and operational efficiencies.
The Challenge
Our enduring partnership with Delaware Electric Cooperative spans over a decade, reflecting a shared commitment to innovation and excellence. DEC's continual pursuit of a reliable web solutions partner brought them to Inclind with the mutual goal of enhancing user interaction and delivering scalable, modern web solutions. This collaboration aims to evolve with DEC's dynamic needs, keeping pace with the technological advancements and changing customer expectations in the utility sector.
Real-Time Support
Providing immediate, responsive support is crucial for a utility company like DEC. Inclind's modern web solutions are designed to offer real-time support, reflecting DEC's dedication to a seamless online experience. This approach is critical in meeting the dynamic needs of customers in an age where technology is constantly evolving.
Innovative Digital Solutions
The need for intuitive, user-friendly interfaces for outage reporting and status tracking was paramount for DEC. Our solution aimed to streamline communication during service disruptions, demonstrating DEC's commitment to reliable and transparent services in the digital age.
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Our Solution
Inclind rose to the challenge by significantly enhancing user interaction through custom web development. Our solutions included a customer status tracker and an outage dashboard, ensuring real-time updates and transparency during service disruptions. Our holistic approach met DEC's immediate needs and positioned them for future growth and evolving customer expectations.
Support and Maintenance
Inclind ensures the smooth operation of DEC's digital solutions by providing ongoing technical support. Committing to regular maintenance and quick response times ensures the website remains optimized, secure, and relevant in a rapidly changing digital environment.
Beat the Peak App Development
The Beat the Peak app, available on Google Play and Apple App Stores, represents a cornerstone of our collaborative effort. We upgraded the app's technical framework, including transitioning from Angular V7 to Angular V15 and updating Firebase libraries to align with the latest Cordova and Ionic frameworks.
Customer Status Tracking
Inclind's integration with DEC's project management system facilitated a user-friendly front-end for real-time customer status tracking. This enhancement boosted transparency and streamlined communication, showcasing our ability to integrate digital solutions seamlessly into existing infrastructures.
Outage Dashboard
Our user-friendly outage dashboard, integrated with SiennaTech's mapping tools, offers customers an accessible view of outages. It provides critical information like outage locations, restoration times, and causes, enhancing the user experience during service disruptions.
Technology Used
Inclind's expertise in Drupal web development provided DEC with a customizable, easily manageable website. The custom-designed theme reflects DEC's branding, while the Beat the Peak app leverages advanced technology stacks, including Angular V15, Firebase, Cordova, and Ionic frameworks.
Back to topDEC's previous website was constructed using Drupal, therefore we transitioned into further developing their online platform, elevating it to the cutting-edge Drupal 9. Leveraging their internal team's experience and knowledge acquired over the years of utilizing Drupal, we ensured a smooth and efficient upgrade process.
Technical Specifications
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