Intelex

Goals & Challenges

Intelex aimed to improve the platform’s performance and user engagement by optimizing system functionalities and creating more personalized community spaces.

1. Page Load Speed: Enhancing the speed at which pages load to improve overall user experience.
2. Membership System Optimization: Refining the membership structure to support multiple user groups with specific content needs.
3. System Integration: Seamlessly integrating with existing business tools and data systems to enhance content management and user interaction.

Approach & Solutions

OPTASY implemented multiple technical enhancements to upgrade Intelex’s community platform, focusing on performance, usability, and integration.

1. Improved Caching Mechanism: Enhanced the cache system to increase page load speeds significantly.
2. New Community Sections: Added "Companies" and "Groups" to facilitate better community segmentation and engagement.
3. Integration with Legacy Systems: Linked Drupal with Pardot, Salesforce, ServiceNow, and custom APIs like Windows Azure and Axure Data Hub to streamline operations and ensure data consistency.
4. Content Workflow Streamlining: Simplified and structured the content management process, making it easier for users to contribute and access relevant content.
5. Membership System Restructuring: Organized the membership system to create distinct groups, each with tailored content and interaction capabilities.

Results & Key Achievements

1. Enhanced User Experience: Users now enjoy faster access to content and smoother navigation, leading to increased satisfaction and engagement.
2. Robust Integration: The successful integration with critical business platforms has transformed the Drupal site into a centralized, more efficient system.
3. Community Growth: The new group-specific content areas have fostered smaller, more engaged user communities, enhancing the platform’s value and utility.