Sector(s)

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Organizations Involved

DentaQuest is the largest dental benefits provider in the United States. Its web portal serves as a dynamic platform that connects future patients with highly-rated dentists and offers expert oral health information. OPTASY was tasked with enhancing DentaQuest's Drupal-powered web portal to optimize user experience using the latest content management technologies.

Describe the project (goals, requirements and outcome)
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Goals & Challenges

DentaQuest aimed to enhance the functionality and user experience of their portal to better serve members, clients, and dentists, with a focus on efficient management of dental programs.

  1. Complex User Needs: Providing a seamless experience for different user types, including members checking eligibility, dentists managing profiles, and clients handling dental benefits.
  2. Secure Communications: Ensuring that all user communications are secure, especially when handling sensitive personal health information.
  3. Efficiency in Operations: Streamlining the authorization and claims processes to improve overall service speed and reliability.
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Approach & Solutions

OPTASY implemented a comprehensive strategy to revamp the DentaQuest portal, focusing on functionality, security, and user experience. The implemented solutions included: 

  1. Drupal Custom Development: Created custom modules to enhance features like member eligibility checks and secure messaging.
  2. Drupal Site Building: Structured the site to accommodate a high volume of user interactions and complex data integrations seamlessly.
  3. Drupal Theming: Developed a user-friendly and visually appealing theme that aligns with DentaQuest’s branding and makes navigation intuitive.
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Results & Key Achievements

  1. Enhanced User Interaction: The portal now supports more intuitive navigation and faster processing, improving the user experience for members, clients, and dentists.
  2. Increased Operational Efficiency: Streamlined processes have led to quicker claims handling and authorization entry, significantly reducing wait times and operational costs.
  3. Strengthened Security Measures: Enhanced security features ensure the protection of personal data and compliance with healthcare regulations.
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Why Drupal was chosen
  1. Scalability: Capable of supporting the large volume of users and data managed by a leading national provider.
  2. Security: Drupal's strong security features ensure safe transmission of sensitive health data and communications.
  3. Customizability: The flexibility to integrate specific features tailored to the needs of DentaQuest’s diverse user base.