Drupal AI for Local Government

Improving efficiency, making services more accessible, and providing better digital experience for citizens.

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AI in Action: Working efficiently to make content accessible

  • workflow icon

    Transforming PDFs into web content

    Local government frequently publishes guidance, forms, and policies as PDFs. AI can convert these into structured, accessible web pages, saving staff many hours and ensuring important information is easier to find online.
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    Adapting content for different reading levels

    Public service information often needs to be simple and accessible to everyone. AI can rewrite text to match a lower reading age (for example, 8 years old), helping residents of all backgrounds understand essential services.
  • Empower your team

    Improving search by understanding user intent

    Residents often use natural language queries such as “how do I pay my council tax?” or “when is recycling collected?”. AI-powered search is more effective than traditional search because it understands intent, making services easier to access and reducing the strain on contact centres.
  • Community Driven Innovation

    Supporting inclusivity and accessibility

    AI can generate alternative formats, provide multilingual content, and assist with accessibility compliance. This ensures local government websites meet statutory requirements and are welcoming to all communities.

How Drupal AI
helps you take the lead

  • Fully compatible with LocalGov Drupal
  • Launch solutions in days, not months.
  • Open source means no vendor lock-in.
  • Connect to your existing marketing and AI systems.
  • Use ready-to-deploy capabilities for rapid ROI.
  • Over 200 existing modules and growing daily.
  • Fully customisable and extensible.
  • Robust trust infrastructure for responsible AI management.

Smarter, more accessible digital services

Local governments manage high volumes of public information, much of it in the form of policy documents, reports, and service guides. 

Funding constraints often mean that smaller teams are responsible for maintaining and updating extensive websites, managing multiple service portals, and ensuring compliance with accessibility and regulatory standards. 

Despite these limitations, citizens expect accurate, timely, and easy-to-use digital services. This creates pressure on staff to work more efficiently, find innovative solutions, and prioritise tasks carefully, making tools that automate routine work, enhance content accessibility, and improve search and navigation particularly valuable.

Drupal AI helps your teams improve efficiency, make services more accessible, and provide a better digital experience for citizens.

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Cost savings through efficiency

Reduce manual effort by automating laborious tasks such as content updates, PDF-to-web conversions, summarising documents. Free up staff to focus on higher-value tasks such as community engagement, strategy, and policy delivery. This leads to measurable efficiency gains and long-term savings.

Put advanced AI to work while staying in control

Leverage AI to streamline services, improve citizen engagement, and reduce operational costs, all while maintaining human oversight. Staff can direct, review, and approve AI-driven changes, ensuring digital experiences reflect policy objectives, accessibility standards, and community expectations.

Open source freedom and accountability

Being open source gives local government complete flexibility: choose which AI models and large language models (LLMs) to use, decide where to host your data, and rely on code that is fully transparent and auditable. Open source ensures accountability while avoiding vendor lock-in.

Trustworthy AI governance

All AI processes are designed to meet the strictest data sovereignty, privacy, and regulatory requirements, providing peace of mind to both staff and the public. By combining advanced technology with accountable oversight, local government can deliver reliable, accessible, and efficient digital services

Start your Drupal AI journey today

Drupal’s AI framework represents an opportunity to strengthen marketing outcomes without sacrificing governance or brand integrity. It empowers teams to act with greater agility in a changing digital landscape.